PRIVACY POLICY

LAST UPDATED: June 29, 2012

PING Inc. is concerned about privacy issues and wants you to be familiar with how we collect, use and disclose information. This Privacy Policy describes our practices in connection with information that we collect in connection with the nFlight® fitting software, the nFlight® Mobile app, and related software (the “Software”), which we make available to you ourselves or through a distributor or other third party licensed to use the Software (“Distributor”). By providing Personal Information to us and/or the Distributor, you agree to the Distributor sharing the Personal Information with us, and you agree to our use of the Personal Information in accordance with the terms and conditions of this Privacy Policy.

This Privacy Policy does not address, and we are not responsible for, the information collection, use and disclosure practices of the Distributor(s) who provide this Privacy Policy to you. If you would like information on such practices, please ask them for their own privacy policy.

PERSONAL INFORMATION

Personal Information We Collect

"Personal Information" is information that identifies you as an individual, such as:

  • Name
  • Postal Address
  • Telephone Number
  • Email Address

How We Use Personal Information

We may use Personal Information collected in connection with the Software:

  • to send you a report concerning your custom fitting.
  • to facilitate your order, if you decide to order custom-fitted equipment with the applicable Distributor.
  • to respond to your inquiries and fulfill your requests.
  • to send you important information regarding the Software, changes to our terms, conditions, and policies and/or other administrative information.
  • to send you surveys or marketing communications that we believe may be of interest to you, if you choose to receive such communications.
  • to allow you to send a copy of your custom fitting report to a friend through the Software. By using this functionality, you are telling us that you are entitled to use and provide us with your friend’s email address.
  • for our business purposes, such as data analysis, audits, developing new products, enhancing our Software, improving our services, identifying usage trends and determining the effectiveness of our promotional campaigns.
  • as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

How Personal INformation is Disclosed

Personal Information collected in connection with the Software may be disclosed:

  • to our affiliates, listed below, for the purposes described in this Privacy Policy. PING Inc. is the party responsible for the management of the jointly-used Personal Information.
  • to our third party service providers who provide services such as hosting, data analysis, infrastructure provision, IT services, customer service, email delivery services, auditing services and other similar services to enable them to provide services.
  • to identify you to anyone to whom you send a copy of your custom fitting report through the Software.
  • to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).
  • as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

OTHER INFORMATION

Other Information We Collect

"Other Information" is any information that does not reveal your specific identity, such as:

  • Demographic information and other information provided by you
  • Software usage data
  • Aggregated information

How We Collect Other Information

We and our third party service providers may collect Other Information in connection with the Software in a variety of ways, including:

  • From you: Information such as your date of birth or your custom fitting measurements, as well as other information, such as your preferred means of communication, may be collected when you voluntarily provide this information. Unless combined with Personal Information, this information does not personally identify you or any other user of the Software.
  • Through your use of the nFlight® Mobile app: We and our service providers may track and collect data about your use of the nFlight® Mobile app, such as the date and time the app accesses our servers and what information and files have been downloaded to the app, if the Distributor who owns or controls the device has agreed to our collecting this information.
  • By aggregating information: Aggregated Personal Information does not personally identify you or any other user of the Software, (for example, we may use Personal Information to calculate the percentage of our users who have a particular telephone area code).
  • Physical Location: We may collect the physical location of the device on which you are using the Software by, for example, using satellite, cell phone tower or WiFi signals, if the Distributor who owns or controls the device has agreed to our collecting information about the device’s physical location. We may use the device’s physical location to provide location-based services and content.

How We Use and Disclose Other Information

Because Other Information does not personally identify you, we may use and disclose Other Information for any purpose. In some instances, we may combine Other Information with Personal Information (such as combining your name with your date of birth). If we combine any Other Information with Personal Information, the combined information will be treated by us as Personal Information as long as it is combined.

SECURITY

We use reasonable organizational, technical and administrative measures to protect Personal Information under our control that is collected in connection with the Software; however, please note that no data transmission over the Internet or data storage system can be guaranteed to be 100% secure.

CHOICES AND ACCESS

Your choices regarding our use of your Personal Information

If you no longer want to receive marketing-related emails from us on a going-forward basis, you may opt out of receiving these marketing-related emails by: clicking on the link to “unsubscribe” contained in each email and available at http://nflight.ping.com/Unsubscribe, or replying to any such email with “unsubscribe” as the subject line.

We will try to comply with your request(s) as soon as reasonably practicable. Please also note that if you do opt-out of receiving marketing-related messages from us, we may still send you important administrative messages, and you cannot opt-out from receiving administrative messages.

How you can access, change or suppress your Personal Information

If you would like to review, correct, update, suppress, delete or otherwise limit our use of your Personal Information that has been previously provided to us in connection with the Software, you may contact us by: writing to us at appsupport@ping.com.

In your request, please make clear what information you would like to have changed, whether you would like to have your Personal Information suppressed from our database or otherwise let us know what limitations you would like to put on our use of your Personal Information. We will try to comply with your request as soon as reasonably practicable. For your protection, we reserve the right to only implement such requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request.

RETENTION PERIOD

We will retain your Personal Information collected in connection with the Software for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or allowed by law.

CROSS-BORDER TRANSFER

Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers, and by requesting a custom fitting and providing Personal Information that is entered into our Software you consent to the transfer of information to countries outside of your country of residence, including the United States, which may have different data protection rules than in your country.

SENSITIVE INFORMATION

We ask that you not send us, and you not disclose, any sensitive Personal Information (e.g., information related to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership) to us.

UPDATES TO THIS PRIVACY POLICY

We may change this Privacy Policy. Please take a look at the “LAST UPDATED” legend at the top of this page to see when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy at http://nflight.ping.com/Privacy. Please check the Privacy Policy periodically, or check in with the Distributor who provided the Privacy Policy to you to obtain the latest version of this Privacy Policy.

CONTACTING US

If you have any questions about this Privacy Policy, please contact us by email at info@ping.com, or please write to the following address:

PING Inc.

2201 West Desert Cove Ave.

Phoenix, AZ 85029

USA

Please note that email communications are not always secure; so please do not include credit card information or sensitive information in your emails to us.

AFFILIATES

For purposes of this Privacy Policy, the following entities are considered to be “affiliates” of PING Inc.:

Karsten Manufacturing Corporation

PING Canada Corporation

PING Golf Japan KK

Karsten Worldwide Corporation

PING Golf Singapore PTE LTD